?I initially started using Newtek to manage my payroll ? the 60 day free trial was too good to pass up. They were so helpful, and their service was so inclusive, that I couldn?t bear to go back to the traditional payroll methods I?d been using before. Today, I?m still?Clifford McManus
I was very impressed with the prompt service and attention to detail from BOTH of the service agents who assisted me, and I was glad to see the initial agent quickly escalated the issue when it was not resolvable at his level.Katherine H.
WOW! If all of your response to issues was like this one, all I can say is WOW! From the time I submitted my problem until fixed was exceedingly fast. Your support group is the best I have ever encountered and should be commended. Thank you very much.George R. Cook
I?d owned a website for years, but it never got me the results my business needed. After completely revamping my eCommerce site, Newtek understood what it would take to drive traffic to my site. They got me started with an online marketing campaign and my annual earnings?Anthony Hughes
Joseph was very helpful to me in this situation. He went out of his way to communicate with me by email and phone, and described exactly what I needed to do. All of your tech support people are good, but I was especially impressed by Joseph.Alan G.
The agent was very patient and handled me with respect and was sensitive about my problems. Thanks very much.Tina
'Rick went above and beyond to help with the problem and followed up afterwards. I was very impressed by his customer service. Thank you!'David P.
'Christopher was a great help. I had a problem which i did not know how to solve and he was very nice and gave me a solution. excellent service.'Amy P.
?I?ve been using Newtek?s services for 5 years, and their customer support has been nothing short of astonishing. Whenever there was an issue that I needed resolved quickly, their staff was available to help me at all hours of the day and night. I?ve become so accustomed to?Helen Bergeron
I don't always complete these, and often have little (and big) support things like this for many clients, all hosted with you. Always a good experience, especially how fast response time is for everything!John
Rudy got my request handled very quickly. Also, this was one of the few times when I went straight into live chat, instead of having a wait time. Good deal. Thank you.Jorge R.
?Newtek is unrivaled when it comes to their insurance expertise ? not to mention their customer support; that?s why I?ve been a client for the past several years. I consolidated all of my insurance needs through Newtek and saved 22%! Now, I?ve worked with other agencies?Pete Ferguson
The tech, Josh, was very professional and answered my questions. I am happy to work with any of the techs I have been in communication with regarding concerns I have had re: our business/general practices guidelines.Thanks!Jack S.